Explore Sonali B's FAQ | Your Guide to Modern Jewellery



What is the jewellery made of?

The jewellery is made in 925 silver, and is gold plated where specified.
I source the stones and then have them set by a few of the best karigars in India, who are also experienced makers of fine jewellery.
I would be happy to customize the color of the stone and or the color of the metal to your choice.

How can I pay for the order?

You can use Credit or Debit cards, Indian or international, to pay online. You also have the option to pay via Net Banking.
If you prefer to transfer the funds from your account via RGTS / NEFTS email me at [email protected] and I’ll send you my bank details.
For all orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

How do I keep track of the Order status & shipment ?

After you place an order, you will receive an email confirmation.
Once the order has been dispatched, I’ll send you an email confirmation and the tracking number. You may check and track the delivery status of your orders with the logistics partner.

There might be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstance.

How soon can I get my order?

If I have the product in stock, I can ship it right away, post confirmation of payment.
However, in many instances, the product is made to order and can take 4 to 5 weeks.
The process with the karigars involves having to source the stones and sending it to them with the order specifications, who’ll then take between 3 – 4 weeks to make the product and send it over to me.
Before I dispatch it to you, the product undergoes a thorough quality check, that I conduct personally. The process from start to finish takes around 5 weeks in total.

Can I exchange or return my order?

All the products are crafted with love and a lot of thought, so each piece is one of a kind. This means your purchase may differ slightly from the image you see on the website, and there may be minor irregularities.
For example, stone shades vary considerably within an acceptable tolerance.


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