Return Policy for Wedding Jewellery - Sonali B

Shipment & Return Policy

After you place an order, you will receive an email confirmation.

Products in stock, will be shipped on confirmation of the payment receipt, within 24hrs.

For products that are not in stock, The process from sourcing the raw materials, production and quality check start to finish can take from 3 to 5 weeks.

Once the order has been dispatched, I’ll send you an email confirmation and the tracking number.

You may check and track the delivery status of your orders with the logistics partner (DTDC/ BLUEDART domestic shipment & FEDEX for international shipments)

There might be an additional charge for re-delivery should nobody be present to receive the package.

Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstance.

All the products are exquisitely crafted with a lot of thought and care, so each piece is one of a kind. This means your purchase may differ slightly from the image you see on the website, and there may be minor irregularities.

For example, stone shades vary considerably within an acceptable tolerance, an effect which is magnified to different degrees by computer screens.

I don’t offer refunds or exchanges since the jewellery is made-to-order.

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